Brandie Knox has earned the Certified Knowledge Manager (CKM) credential from the KM Institute. The program covers the working methods of knowledge management – knowledge mapping, building a KM vision and strategy, starting communities of practice, and helping an organization learn faster from what it already knows.
For more than twenty years, Brandie has worked on the systems law firms use to capture and share what they know – intranets, knowledge centers, experience databases. The CKM puts a formal method behind that experience.
At a law firm, knowledge is the product. It lives in precedents and prior work, in matter experience, in the judgment of senior lawyers, and in the way each practice group gets things done. Some of it can be documented. Much of it is tacit. Knowledge management is the work of capturing what can be written down, connecting people to what can’t, and putting both to work. Done well, no one starts from a blank page, the firm can point to real experience when it pitches, and expertise stays when people move on.
That work has always mattered. AI makes it urgent. AI tools draw on whatever knowledge a firm has, in whatever shape it’s in. When precedents are scattered and nobody is sure which version is the right one, the tool inherits the same confusion – and delivers it faster.
That’s why knowledge management is now built into Knox Design Strategy’s work – from AI Strategy & Workflow Design and Legal Tech Consulting & Strategy to planning new intranets and knowledge centers and improving the ones firms already have. Whether a firm has a full knowledge management department or one person who took it on, the work starts in the same place: what the firm knows, who relies on it, and whether they can find it when it counts.
