Portals and intranets continue to play a critical role in Knowledge Management – whether you’re serving internal teams or delivering value directly to clients. In a GenAI-driven world, having a centralized, well-governed home for playbooks, standards, and trusted knowledge is more important than ever.
In this podcast, Brandie Knox spoke with Caitlin Gibson, Counsel at Debevoise & Plimpton, who shared lessons learned from building and launching a mature KM platform. Caitlin offered practical insights on organizing knowledge, designing sustainable processes, and making thoughtful UI and experience decisions. They also explored what ongoing governance and maintenance really look like once the platform is live.
Watch here on the ILTA site or listen on Podbean.
